Web Ticketing Guide
Excavators/Homeowners
North Idaho 811’s OneCallAccess ticketing system (brought to us by Pelican Corp. and Pass Word, Inc.) is a FREE service that allows for the convenience of submitting locate tickets online. SKIP the hold time, do your ticket online!
Some benefits of OneCallAccess:
- Available 24x7x365
- Immediate processing from your own computer, smart phone, or
- Ideal for excavations that require multiple tickets from the same excavator. Duplicating information from your first ticket carries over to the next, saving time and possible typos/mistakes.
- Record keeping is made easy because you are emailed a confirmation of your ticket number, start date/time, and notified utilities.
- Virtual White-line your intended excavation
*IF you choose to phone in your locate request by dialing 811 (1-866-242-5844 if calling from outside of Bonner, Benewah, Boundary or Shoshone Counties), you are required by law to physically white line your intended excavation site*.
The interactive website allows users with an account to enter the following:
Dig Location Requests:
Routine Tickets
- Emergency Tickets and Damage reporting (Must Call the Notification Center)
- Ticket Renewal
- Research and View Your Tickets as well as History submission
- Update/Manage Your Account
- Configure Default Ticket Settings
- Retrieve Confirmation of Previous Tickets
Quick Guide for New Online Users
The following quick guide will help you get online and working faster than ever before.
1. Go online and register
All Excavators and Homeowners go to www.nid811.com and click the “Web Ticket Form” button (nothing from the old web ticketing system was carried over or “automatically transferred” for any user). The registration process requires some information from you for ticket updates to be sent to you or to allow facility operators/locators to communicate with you directly. **Be sure to read the help bubbles associated with each field/drop down**
2. You are ready!
Once you have successfully gone through the easy registration process, you will receive an email to confirm your registration. You then login and you arrive at the New Ticket Console. You can now begin a new ticket, view past tickets you created, and manage your registration information with North Idaho 811.
3. Describe your ticket
Now you need to describe the details of your excavation. The dates you are working (minimum of 2 full business days and not more than 14 business days required prior to excavation per state law), the nature of the work. As well as any particulars of the type of work you are doing and what method you will use to complete the work. All of this helps the utilities determine how to best help you in completing a safe excavation.
4. Map your ticket
MOST IMPORTANTLY everyone needs to understand where the work is being done. What you draw, is your virtual white-line and is your intended excavation site, draw accurately. You can do this now by searching for a location by legal address, latitude, and longitude (GPS), TRSQ and then draw your intended excavation site on the map. Additional notes and details help utilities understand your project and the location in which the excavation will be taking place.
5. Confirmation
AFTER you have successfully submitted your ticket you will see a list of utilities that will be notified that are registered with Call before you dig of North Idaho within the intended excavation area. Keep in mind that they may contact you directly to clarify anything about your ticket or coordinate when the utility locates will be completed. ALWAYS be cognizant of privately owned utilities and the responsibility that you as the excavator must get those located as well. Visit our website, www.nid811.com, click on Private Locate Education for more information. Once you have received your ticket locate number, this is how you know your ticket has been successfully submitted and you will receive an email confirmation as well.
Remember!
Follow State of Idaho Statutes Title 55 Chapter 22 for all excavations! Do not begin excavation work until all utilities, including privately owned, have either marked their facilities, or have contacted you directly!
Ticket formats / Samples
Table of Formats
| Pelican OneCallAccess System Ticket Formats | ||||||||
| Option | Who is it for? | E-Mail Subject/Body | E-Mail Subject | Which Attachments are included? |
Format | |||
| Option 1 (Email with PDF Attachment) | Members without a ticket management system who wish to view or print their tickets in an easily readable format. | General Information | Ticket Number | — | — | PDF Attachment | ||
| Option 2 (Email, GML and GIF Attachments) | Can be printed/read, but is intended for members who will be parsing data into a ticket management system and/or GIS. | Contains All ticket data | Ticket Number | .GIF | .GML | — | Plain Text E-Mail | |
| Option 3 (Email, GML, XML and GIF Attachments) | Intended for use with ticket management system and/or GIS | Contains All ticket data | Ticket Number | .GIF | .GML | .XML | Plain Text E-Mail | |
***All samples are preliminary.
Option 1
(Email with PDF Attachment)
Option 2
(Email, GML and GIF Attachments)
Option 3
(Email, GML, XML and GIF Attachments)
Option 1
Additional Samples
Option 2
Additional Samples
Option 3
Additional Samples
| Glossary: | ||
| GIF | GIF is a standard image format. For NID811 members, the GIF attachment will be an image of the job-site polygon as drawn or described by the excavator. | |
| GML | The Geography Markup Language (GML) is the XML grammar defined by the Open Geospatial Consortium (OGC) . In the context of NID811, it allows for the transmission of the dig site polygon as a spatial object rather than as a picture. | |
| Stands for “Portable Document Format.” PDF is a file format designed to present documents consistently across multiple devices and platforms. For NID811 members, this is the easiest format to use for members who plan on either printing or viewing their tickets on-screen. | ||
| XML | Extensible Markup Language (XML) is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable. For NID811 members, it provides a simple standard for transmitting ticket data to be consumed by most ticket-management systems. | |
E-mail Whitelisting
Email Whitelisting
In order to receive emails from NID811, please add
to your Safe Senders List (or White List).
Conversion Notices
Conversion Notices
The first broadcast notice regarding the conversion to Pelican OneCallAccess for Benewah, Bonner, Boundary, and Shoshone Counties, due to take place 11/1/2021 at 00:00 am, will be sent out this Thursday 9/16/2021 and will be copied below. Please email
***
As of October 13, 2021, all samples of locate tickets have been updated using the NID811 Pelican OneCallAccess server with data for North Idaho job sites. This server is still in User Acceptance Testing (UAT) with the only pending item being the computation of Locate Start and Expiration Dates/Times in accordance with current Idaho Statutes 55-2200-2212. We expect these to be complete shortly. The UAT site, however, is accessible from the Test Web Ticket buttons on the home page, and you may create a dummy user to see the process of creating a ticket. Likewise, we expect to shortly be able to generate Test Tickets as well. We are on track for going live with the Pelican system November 1, 2021, at 00:00 hours PDT.
Note that the TelDig System will remain in service for Kootenai County until December 1, 2021, but it will cease accepting tickets for job sites in Bonner, Boundary, Benewah, and Shoshone Counties when the Pelican System goes live for those counties on November 1, 2021. For questions, please email
Click on the links below to download the respective notices:
Pelican Ticket Formats
North Idaho Data Structure Guide
North Idaho Data Structure Guide
Daily Audits Formats / Samples
Daily Audit Format Samples
Request Test Tickets
Request Test Tickets
Test Tickets
Need test ticket(s) to test your Member Subscription(s) and your Locate Receiving software?
Send an email to
- Member Name.
- Station Codes (CDCs) you want to receive Test Tickets for.
- Desired Option Format (Option 1, Option 2 or Option 3)
- For Options 2 or 3, select one Projection/Datum from the following list for the GML polygon file:
- Longitude/Latitude (WGS84)
- UTM
- Google Maps
- NAD83 (CSRS)
- NAD83/UTM (West)
- What email address you would like to have receive the test tickets. We will set it up for you and advise as soon as we have.
FAQ's
Frequently Asked Questions
Question:
What is the Latitude/Longitude listed on the Option 1 pdf and in the Options 2 and 3 XML file?
Answer:
It is a reference coordinate to put you in the general vicinity of the job site.
The Latitude/Longitude listed is what is called the Centroid of the Excavator’s polygon. It is the arithmetic mean of all the points in the figure; it is the point at which a cut out of the shape could be perfectly balanced on the tip of a pin [Wikipedia].
For many polygon shapes, such as L-shaped, U-shaped, etc., the Centroid will not actually lie within the polygon itself. For this reason, the Centroid is merely a point of reference and is not to be used to define the job site.
The Excavator’s polygon defines the job site and is shown by the marked area in the Option 1 pdf, which also has a link to Google Maps marked Open Map. Options 2 and 3 contain a GML file which exactly describe the polygon using GPS coordinates, and is normally read by a computer program.
Email Support
Email Support
Email:
Positive Response
Positive Response
- Developers Webinar
- PCAA POSR Download
- Portal Screens for Members
- Portal Zendesk Artticle for Members
- SWAGGER Download
- OneCallAccess Screens for Excavators
- OneCallAccess Zendesk Article for Excavators
Data Security
Data Security
PelicanCorp Data Security practices meet or exceed current standards and are embodied in a document provided by Pelican, maintained at Pass Word’s Main Office and updated as appropriate by Pelican. For instance, under Data Sovereignty, all data and processes are housed within the US. For further questions, please email
Sample Locate Request PDF
Sample Locate Request PDF